04 Jul 2022
Important information and who we are
Wetherspoon (collectively referred to as ‘Wetherspoon’, ‘we’, ‘us’ or ‘our’) respects your privacy and is committed to protecting your personal data.
Wetherspoon is the data controller of, and responsible for, your personal data processed through the use of our website or apps and any data processed when visiting our pubs or hotels.
Full name of legal entity: J D Wetherspoon plc
E-mail address: firstname.lastname@example.org
Postal address: Wetherspoon House, Reeds Crescent, Watford, WD24 4QL
At any time, you have the right to make a data protection complaint to the relevant supervisory authority. However, before doing so, we do request that you contact us in the first instance to provide us with an opportunity to resolve the matter.
If we have been unable to resolve your concerns and you wish to lodge a complaint with a supervisory authority, these are:
- Information Commissioner’s Office (www.ico.org.uk) – for the UK
- Data Protection Commission (www.dataprotection.ie) – for the Republic of Ireland
It is important that the personal data we hold about you be accurate and current. If any of the details we hold about you change, please update us, so that we can ensure that our records reflect these changes.
The data which we collect about you
Personal data means any information about an individual from which that person can be identified. It does not include data where identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you; which we have grouped together as follows:
- Identity data includes first and last names, vehicle registration number and images captured on CCTV (including body camera) footage.
- Contact data includes postal address, e-mail address and telephone number(s).
- Financial data includes (when booking a hotel room), the card-holder’s name, card type, card number, issue date (not mandatory), expiry date, issue number and CVV number. – In accordance with the payment card industry data security standard, financial data is not held or stored by Wetherspoon or Guestline (our hotel-booking partner); it is passed straight to Braintree, our merchant payment provider.
- Transaction data includes details about payments for our products or services.
- Usage data includes information about how you use our website, apps and other services.
We do not collect any special categories of personal data about you (this includes details about your race, ethnicity, religious/philosophical beliefs, sexual orientation, political opinions, health and genetic/biometric data).
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you, and, when requested you fail to provide that data, we may be unable to perform the contract we have or are trying to enter into with you (eg to complete a booking for a hotel room via our website). As a result, we may have to cancel a product or service which you have with us; if this is the case we will notify you.
- How is your personal data collected?
We use different methods to collect data from and about you, including through:
- direct interactions – including any information you provide to us when booking a hotel room, visiting our pubs and hotels, purchasing food and drinks in our pubs or lodging a complaint.
- third parties or publicly available sources – we receive personal data about you from various third parties and public sources, as set out below:
- technical data from analytics providers, such as Google, based outside of the European Economic Area (EEA)
- contact, financial and transaction data from providers of technical, payment and delivery services, such as PayPal/Braintree
- How we use your personal data
We will use your personal data only when the law allows permits it. Most commonly, we will use your personal data in the circumstances where:
- we need to perform the contract into which we are about to enter/have entered into with you (eg to place an order via our apps or to book a hotel room via our website)
- it is necessary for our legitimate interests (or those of a third party), and your interests and fundamental rights do not override those interests
- we need to comply with a legal or regulatory obligation
Generally, we do not rely on consent as a legal basis for processing your personal data. We do not send third-party direct marketing communications to our customers.
Purposes for which we will use your personal data
The table below describes the purposes for which we may use your personal data and the legal basis for data-processing.
|Purpose/activity||Type of data||Lawful basis for processing, including basis of legitimate interest|
|To register you as a new customer||(a) identity|
|Performance of a contract with you|
|To process and deliver your food and drinks order or hotel booking, including:|
(a) managing payments, fees and charges
(b) collecting and recovering money owed to us
(c) sending receipts to you
|(a) performance of a contract with you|
(b) necessary for our legitimate interests (to recover debts due to us)
|To enable you to:|
(a) correspond with us via post, phone, e-mail or otherwise
b) provide feedback, submit a subject access request or lodge a complaint
(c) complete a survey
|(a) performance of a contract with you|
(b) necessary for our legitimate interests (to obtain feedback from our customers, process complaints and grow our business around our customers’ needs)
|To use application improvement analytics to improve our website, products/services||(a) technical|
|Necessary for our legitimate interests (to keep our website updated/relevant and to develop our business)|
|Log information – for order history and troubleshooting||(a) identity|
|(a) performance of a contract with you|
(b) necessary for our legitimate interests (to help resolve problems)
|When using the Wetherspoon app – to access your location information for GPS tracking, to locate the nearest venue and route-planning||(a) technical||(a) necessary for our legitimate interests and the legitimate interest of customers|
|When using the Wetherspoon app – in order to create unique application numbers|
Apple and Google assign a non-identifiable unique ID when the app is downloaded – this is used to create order history/repeat orders and to personalise the app
|(a) performance of a contract with you|
(b) necessary for our legitimate interests (to make future orders quicker, simpler and more user friendly)
|(a) necessary for our legitimate interests|
(b) compliance with legal or regulatory requirements
|Checking and verifying your identification using an ID scan machine for the prevention of crime and disorder||(a) identity||(a) compliance with legal and regulatory requirements|
|CCTV recording (including body-worn cameras) in the communal areas of our pubs and hotels (including some toilets) to ensure the safety of our employees and customers||(a) identity||(b) Compliance with our legal and regulatory obligations and for the prevention of crime and disorder|
|Recording and sharing your vehicle registration details with our external parking management company to maintain our car parks||(a) identity||(a) necessary for our legitimate interests|
|Sharing your name and photographs taken from our CCTV footage (including body-worn cameras) with responsible authorities, the police and third parties, such as pubwatch/DISC, to record and enforce a barring||(a) identity||(a) necessary for our legitimate interests|
(b)compliance with our legal and regulatory obligations for the prevention of crime and disorder
Change of purpose
We will use your personal information only for the purposes for which we collect it, unless we reasonably consider that we need to use it for another purpose which is compatible with the original one.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where required or permitted by law.
- Disclosures of your personal data
We may share your personal data with the parties listed below for the purposes set out in the above table.
External third parties:
- Guestline (RoomLynx/Rezlynx) – third party which administers hotel bookings
- Secure Trading – online payment gateway
- Braintree – merchant payment provider
- Apple Pay, Google Pay and PayPal – payment methods available to customers when using the apps
- IT service providers acting as processors, based in the EEA, which manage, maintain, update and/or provide system administration services for the website or the app – eg Filter Digital Ltd, No Need 4 Mirrors Ltd and Zonal Retail Data Systems Ltd
- professional advisers acting as processors, including bankers, auditors and insurers, based in the EEA
- GB Group plc – ID Scan provider: software to enable us to check and verify customers’ identification; data is not stored by us
- CCTV providers of systems in our pubs and hotels
- Health and safety consultants which provide services for incident-reporting and -investigating
- The Health and Safety Executive, local authorities, HMRC, law-enforcement agencies and any other central or local government bodies (in certain circumstances), where we are required to provide personal data to comply with our legal obligations or where it is requested and we may lawfully disclose it – eg for the prevention and detection of crime or to report serious health and safety incidents
- To keep our pubs/hotels safe and when customers/hotel guests are barred, images taken from our CCTV footage may be shared with pubwatch members (a national scheme set up with other operators), the police and council and secure third-party apps
- Prospective seller(s)/buyer(s) of the business (whether in whole or in part), if we decide to expand or reduce all or part of our business
We do not allow our third-party processors to use your personal data for their own purposes. We permit them to process your personal data only for specified purposes and in accordance with our instructions.
Any payment transactions carried out by us or our chosen third-party provider of payment-processing services will be encrypted.
Whenever we transfer your personal data outside of the EEA, we ensure that a similar degree of protection is afforded to it by implementing at least one of the following safeguards:
- We will transfer your personal data only to those countries deemed, by the European Commission, to provide an adequate level of protection for personal data. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.
- Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries.
If you want further information on the specific mechanism used by us, if your data is transferred outside of the EEA, please contact us.
We have appropriate security measures in place to prevent your personal data from being accidentally lost, altered, disclosed or accessed/used in an unauthorised way. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties with a business need to know. They will process your personal data only on our instruction and are subject to a duty of confidentiality.
We have implemented procedures to deal with any suspected personal data breach – where legally required to do so, we will notify you (and any applicable regulator) of a breach.
- Data retention
For how long will you use my personal data?
We will retain your personal data only for as long as necessary to fulfil the purposes we collected it, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.
In some circumstances, you can ask us to delete your data – see ‘Your legal rights’, below, for further information.
- Your legal rights
Under certain circumstances, you have rights, under data protection laws, in relation to your personal data, as follows:
Request access to your personal data (commonly known as a ‘data subject access request’). This enables you to receive a copy of the personal data we hold about you and to check that we are processing it lawfully.
Request correction of the personal data which we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, although we may need to verify the accuracy of the new data which you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for our continuing to process it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. However, please note that, for specific legal reasons which will be notified to you at the time of your request (if applicable), we may not always be able to comply with your erasure request.
Object to processing of your personal data where we are relying on a legitimate interest (or that of a third party) and there is something about your particular situation which makes you want to object to processing on this ground, because you consider that it affects your fundamental rights and freedoms. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios where:
- you want us to establish the data’s accuracy.
- our use of the data is unlawful, yet you do not want us to erase it.
- you need us to hold the data even if we no longer require it, as you need it to establish, exercise or defend legal claims.
- you have objected to our use of your data, yet we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide you, or a third party you have chosen, with your personal data in a structured, commonly used, machine-readable format. Note that this right applies only to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw consent, we may be unable to provide certain products or services to you. We will advise you, at the time you withdraw your consent, if this is the case.
If you wish to exercise any of the rights set out above, contact: email@example.com
No fee usually required
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, if your request is clearly unfounded, repetitive or excessive, we may charge a reasonable fee. Alternatively, in these circumstances, we could refuse to comply with your request.
What we may need from you
We may need to request specific information from you to help us to confirm your identity and to ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information about your request, to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month, but it could take longer – if this is the case, we will notify you and keep you updated.
Legitimate interest means the interest of our company in conducting and managing our business to enable us to give you the best service, as well as the best and most secure experience. Before we process your personal data for our legitimate interests, we ensure that we consider and balance any potential impact on you (both positive and negative) and your rights. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can contact us to obtain further information about how we assess our legitimate interests against any potential impact on you, in respect of specific activities.
Performance of contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps, at your request, before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation to which we are subject.